We turned right into the resort area which I measured at a 1/2 mile from the area where our SpeediShuttle driver made a U-turn the previous day. We then drove on the shoulder to get to the resort area once we hit the same traffic as the day before. While on the way and telling the Uber driver of our experiences the day before, I was asked if we were using SpeediShuttle! I found out there is always traffic at that area near our resort during that time of the day. The next morning, we checked out early and caught an Uber which cost us an additional $54.69. Once in the room, we researched the status of the roads and noticed that they were completely clear of traffic. We paid $251.61 for a one night stay and additional $25 resort fee at a hotel. We looked up rooms and found that they were quite expensive so we decided that we should follow the driver's advice and book a room so that we were not left without accommodations for the evening as we were under the impression that there was no way to reach our resort until the "accident" was cleared. At that point we decided that it would be better to be taken to a hotel where we would wait to see if the highway "re-opened". The driver then told us that the airport would not allow us to re-enter but we could wait outside and "use the vending machines" if we needed food. My wife and I were in absolute shock and with no knowledge of the island or other choice in the matter, we were heading back to the airport with no idea where we were going to stay, no idea if we would lose our reservations at the resort, and no idea how we were going to reach our destination. At that point she turned around and began heading the opposite direction. I asked if we were close enough to walk the rest of the way and she said that we were "2 to 5 miles away" and that it was "too hot and too far to walk". I asked if they would take us to the resort once the road cleared and she said they were booked for the next month. The driver proceeded to call dispatch where she told them of the "fatal accident and road closure" and received instructions to turn around and return my wife and I to the airport or to another hotel, then she recommended we book reservations while enroute or find an Air BnB that we could stay at. There was no confirmation of any accident other than seeing an ambulance pass by at one point. She also stated on numerous occasions that the "road was closed for 24 hours" and even told other drivers she encountered the same information. After less than 10 minutes in traffic the driver started panicking stating she wouldn't be able to make it to her other pickups at the airport and she began stating factually on numerous occasions that there was a " fatal accident" which was causing the traffic and would make it impossible to reach our destination. The other two parties were dropped off at their respective locations and then my wife and I were taken almost all the way to the resort (1 mile short) when we hit traffic. Deserves 0 stars!! Our driver arrived and transported a van full of customers to 3 different locations along the way to my resort in Kauai.
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